Reference

Terms and Conditions for Your Fbbajee Account

These terms set out what you agree to when you open and use a Fbbajee account. Access and eligibility depend on your local law and the region you are in — read these conditions carefully before you deposit or play.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via accountBangladesh regions only
Fbbajee Terms and Conditions for Your Fbbajee Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team handles policy queries through the channels below. Response times vary by channel, so choose based on how quickly you need a reply.

Live Chat Open the chat icon inside your account dashboard. Policy and account queries are handled here during active support hours — fastest path for urgent clarifications.
Email Support Send detailed terms or account queries to our support address shown in your account settings. Keep your registered mobile number in the message for faster verification.
Account Help Centre Log in and go to Account, then Help. Wallet transaction disputes, including bKash, Nagad and Rocket payment issues, are documented and tracked there.
HOW WE HANDLE THIS

How Fbbajee Applies These Terms in Practice

Applying these terms fairly means being clear about what we store, how long we keep it, and what you can ask us to do with it. Here is how the main areas work in practice.

Account Data and Retention

We hold your registration details and transaction history for as long as your account is active and for a period after closure, as required by applicable policy and legal obligations.

Wallet Verification

When a bKash, Nagad, or Rocket payment is queried, we check the transaction record on our side against the confirmation you received. Both must match before any adjustment is made.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, lock your account immediately via Account Settings and contact support within the same session.

Requesting Changes or Corrections

To update your registered details or request a review of a terms decision, submit the request through the Help Centre in your account. We action verified requests within the period stated in our policy.

Common Questions About These Terms

These are the questions we get most often about how our terms work, who they apply to, and what your options are if you disagree with a decision.

These terms apply to anyone who opens or uses a Fbbajee account. Eligibility depends on your local law and your region — access is not available everywhere.

Local law takes precedence. If a rule in these terms cannot be enforced in your jurisdiction, the rest of the terms still apply to the extent local law allows.

We notify you through your registered account before any change takes effect. Check your account messages regularly, especially if you use bKash, Nagad, or Rocket for regular deposits.

Yes. Open a dispute via the Help Centre inside your account. Provide your transaction confirmation — especially for bKash, Nagad, or Rocket payments — so we can match our records to yours.

Submit a closure request through Account Settings. Any pending withdrawals must clear first. Our team confirms closure by the contact method tied to your registered account.

We retain wallet transaction records for the period required by our policy. You can request a summary of your account activity through the Help Centre at any time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.