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Understand the Terms That Govern Your Account

Access to Fbbajee and all account activity — including deposits via bKash, Nagad, or Rocket — is subject to the legal terms set out here.

Account Terms ApplyLocal Law GovernsPolicy Contact AvailableEligible Regions Only
Fbbajee Understand the Terms That Govern Your Account
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We collect only the data needed to run your account and process your transactions. That includes identity details you submit at registration, wallet addresses linked through bKash, Nagad, or Rocket, and activity logs from your sessions. Data is retained for the period required by our internal policy and applicable law, then deleted or anonymised. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where permitted. Submit these requests through the support email listed in your account settings.

Account Security

Your account is protected by OTP verification on login and significant wallet actions. If you notice unrecognised activity, lock your account from settings and contact support immediately.

Cookie Policy

We use cookies to keep your session active and remember your account preferences. No tracking cookies are shared with third-party advertisers. You can manage cookie settings from your browser.

Data Retention

We retain account and transaction records for the period required under our policy. Once that window passes, records are deleted or anonymised in line with the data handling terms.

Your Data Rights

Request a copy of your data, ask for corrections, or submit a deletion request through the support email in your account settings. We will confirm receipt and respond within the stated timeframe.

LEGAL SUPPORT CONTACTS

Reach Us About Policy or Account Questions

If you have a question about these terms, want to understand how a specific policy applies to your account, or need to submit a formal request — such as asking for your data or requesting account closure — our support team handles these through the channels below. We aim to respond to policy-related queries within the timeframe stated in the full terms.

Team online

Live Chat

Open the chat window from your account dashboard to reach the support team directly. Policy and account questions are handled through this channel during operational hours.

Email Support

Send detailed policy queries or formal account requests to our support email address, which is listed in your account settings under the Help section.

Account Help Centre

The Help Centre in your account contains a searchable set of policy articles covering account rules, wallet conditions, and how to submit a formal request.

Common Questions About These Terms

These are the questions we get most often about how our legal terms work in practice. If your question is not covered here, contact support through your account dashboard.

Yes, these terms apply wherever you access the platform. Whether your access is lawful in your location depends on local law and eligible regions — you are responsible for confirming this before using your account.

Yes. Send a data access request to the support email listed in your account settings. We will confirm receipt and provide your data within the timeframe set out in the full terms.

Changes are notified through your account before they take effect. If you do not accept the updated terms, you should stop using the platform and contact support to close your account and withdraw your balance.

Raise the dispute through the live chat or support email within the window stated in the full terms. Have your transaction reference ready — it appears in your account wallet history.

Retention periods are set out in the full terms and depend on the type of data. After the required period, records are deleted or anonymised. You can ask support for details specific to your account.

Contact support through the live chat in your account dashboard or by email. We will walk you through the closure process, including how any remaining wallet balance is returned to your bKash, Nagad, or Rocket account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.